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My ongoing saga with Vodacom with respect to my faulty phone is now (mostly) resolved. Thanks to Helena and @uyspj.

Background for those who missed it :

• Got a new HTC desire on contract during late May
• It worked for +- 10 days then died
• Took it back to Vodacare, they confirmed it was dead (at very least the battery was stone dead and couldn’t be “boosted”), I asked for replacement under CPA as I thought was my right, they said go back Vodashop
• Vodashop manager was extremely unhelpful, said CPA doesn’t apply to them, and they don’t represent Vodacom
• I left the phone at the shop (on the counter and walked out) after laying a complaint with Vodacare against the shop
• Same day I laid a complaint on Hello Peter
• Had various interactions with Vodacom people over two months, nothing useful – weeks would go by while they were “waiting for feedback” from someone else

I sent a twitter message to @uyspj (just one) who responded immediately. Thank you Pieter, I really do admire you for interacting with your clients and following through on your actions.

@uyspj had Helena call me the next day, she asked a whole lot of questions, I mailed through what I had and forwarded various SMS’s, Helena then followed up for me.

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