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The new Consumer Protection Act came into effect from the 1st April 2011.  To quote from the DTI website : “I know my rights. Do you know yours? you have rights as a consumer.  understand them.  enforce them.”

On the plane on Friday night I read in the paper (don’t remember which one, think it was one of the Cape local papers) that as consumers we now have the right to cancel an advance booking, and that the supplier may deduct a fee if we do so, but that they cannot refuse to provide a refund. Over the weekend I was looking at airline tickets and found that Travelstart have a policy which is in contravention of this. Simply put, unless you pay extra for a “Cancellation policy” you cannot get a refund for a ticket cancellation. This appears to me to be in contravention of the Act so I mailed them as below :

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