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Sharing thoughts and ideas on business, security and photographyStruggles in getting Garmin Live traffic activated
Posted on April 14, 2011Update (16 May):
Today I received another email from Garmin. The online activation is working, no really, this time it really is. And low and behold, a visit to the site shows that indeed the under construction banner is gone and you can do an on-line something. I can’t test it since mine was manually activated a while back. Glad it’s finally working, really poor show Garmin in taking so long to get it sorted, but glad its finally done.
Update (26 April) :
I received a mail today from Peter Smith at Garmin today in reply to my very first website request to them for activation. In the mail he suggests that the online activation is (finally) working. I went back to garmap.co.za/traffic and found the same link to the same in under construction page. I mailed him back, he mailed back and suggested I shouldn’t go to that link. “Please go to www.garmap.co.za since that link you have does not work anymore . The webpage was redesigned . Go to products , Live Traffic and follow the pages”. I tried this and end up with the same page, tried refreshing, different browser etc. Not sure where the problem is or why Garmin thinks their new site is live when it isn’t. Anyhow, seems it is perhaps a bit closer to being live, though why they would mail customers to say its live when it isn’t is beyond me. Did let Peter know, as well as suggest that if they are replacing the garmap.co.za/traffic page the least they can do is put an automatic redirect in place as this is the page referenced on the hard copy product documentation in the retail channel. We await further progress.
Original post :
I had a break-in back in November and after lots of disputes with ABSA they finally paid out. I used some of that payout to replace my GPS and with my dislike of traffic and being stuck in it opted to get a Garmin with Traffic adapter. After some further delays the company nominated by the insurance assessor delivered the goods to me. This was around 6 weeks ago.
I unboxed all the goodies and tried plugging it in. The traffic adaptor was recognised by the Garmin and it said it had a USA subscription that would be activated when it picked up the signal. I scanned a few times, no luck, time to read the instructions. Eventually found them and saw that South Africa has it’s own unique activation method. Ok.
Off to the website as instructed (http://www.garmap.co.za/traffic/), clicked on the traffic activation link, only to find this wonderfully helpful (not) graphic :
Read up some more, nothing of use, other than having a minor wobbly when reading on the site that the service is only available in Johannesburg, despite it being sold to me in Durban. Google then showed up press releases saying it was now active in Durban, clearly it was just the official website that was out of date.