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I have been using Apple TV with Netflix & Hulu for a few months now without too many problems.

I noticed last weekend that Netflix had lost it’s credentials on my Apple TV and was in an unusable stable. This seems to have happened after an update.

The Netflix app as only giving me the option of signing up for a trial (on my iTunes account) which I didn’t want or need since I have a paid Netflix subscription. The Netflix app was “logged in” using my iTunes email address (which is different to my Netflix one) and there was just no way to log out. Every time I used the “log out” option it revered back to the iTunes email address.

I Googled and tried many options, none of which worked. This included logging out, removing my iTunes and iCloud details and then logging out amongst others.

In the end the only thing that worked was doing a Factory Reset on the Apple TV and then re-entering all of the Netflix details. At this point I could finally put in the proper Netflix email address. In the process all other Apple TV settings were lost, so region settings, network settings, credentials for other services such as Hulu had to all be re-entered.  Time consuming and painful.

If anyone know a better way of dealing with this problem please do share. I’m hoping it doesn’t re-occur but having a more palatable solution would help.