I am getting “Service is currently scrambled” regardless of the channel selected?

Posted on April 4, 2011

This seems to happen even when the reception is good (it can be 100%) and indicator is green proving that it is picking up signal but no picture or sound is available. After clicking “OK” the Drifta decoder then continually tries to connect but does not manage to do so.

Solution :
1. You have to phone the DSTV call centre to ask them to resend the signal to you and then it should work.

2. You can also sort out the problem without phoning the help desk by logging on to the care website. Look for the error codes “how to” on the right hand side of the page (look for error code E16).

3. In theory you can reset the error code by SMS using : SMS “error code + smartcard number” to 32472 just not sure what smarcard number you would use. If you are having to do resets often ask the call centre for the “smartcard number” of your Drifta, they should be able to sort you out with it.

Content supplemented with information from the DSTV mobile forums : http://forum.dstvmobile.com/

Posted in: Broadcast Service (DVB-H), General questions, The Drifta Device (original)

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