j-j.co.za

Normally for technical service desk calls it is best to log onto the on-line system and type them in yourself, less to go wrong in the process. In this case the on-line system was not working so a call was required. This particular call took 34 minutes with the agent to dictate the problem, including having the agent read it back after each line was dictated.  A week later, the call was placed on hold as it was now waiting for further action from a third-party, this is what was sent to the individual who logged the call :

 

Sent: Tuesday, February 05, 2013 09:06 PM

To: XXXXX

Subject: Call on Hold – Waiting for Equipment/3rd Party for Incident

This email originates from a send only mailbox. Please contact the Service Desk if you require assistance.

Good day XX, XX

The ticket Incident IXXXXXXX, which was logged for: CCM PARCH MANAGMENT NOT OPPERATING AS REQURED ,, PURCHASE ARE NOT BEING PUSHED TO SERVICE REQURERING PURCHASE SERVICE REPORTING LOCALLY THAT NO PURCHASE ARE REQURED THE IS RESULTING IN ADMINISTRATOR, BELIEVING THIS SERVICE PARCH TO UP-TO-DATE WHILE SERVICE ARE MISSING MANY PURCHASE AND MSA REQUREMENT FOR PARCH TIME LINE ARE NOT BEING MARCH ,, CCM PURCH REPPORT SHOW MORE THAN XXXX SERRVICE WITH GRATER 20 PURCHASE MISSING is awaiting 3rd Party intervention in order for the issue to be resolved.

Please contact the Service Desk if you require assistance.

Yours in Service

XXX

When this was received, didn’t know whether to laugh or cry. If it wasn’t real it would be so damn funny. It did however cause much mirth and at least one meeting was cancelled because we were laughing so much we were crying and could not focus on the matter at hand. Love to see if you can figure out what the agent was trying to capture, leave it in the comments, then click-through to the next page to see what was actually dictated to the call centre agent.